Keys to Success in the Pool Service Industry with Scott Roberts of NPRS

What are some keys to succeeding in the pool service industry? Scott Roberts of NPRS touches on a few for you in this podcast. Here are some more key points for you.




Treating your customers how you want to be treated extends further than just the pool service company. It all boils down to relationships. How you want to be treated and how you treat others. Being successful means that customers will refer you to friends and family. One way to gauge your success is by looking at a pie chart of how you land new customers. If over 50% of that is referrals you are winning. 

People skills are essential because you are running a service business and are providing specific “work” in return for payment. You are not selling a product; the product is you and the service you provide. So, you will make mistakes and customers will get mad and you will need to develop good people skills.

Good solid business skills are essential. You are in business to make money and you are not just out there “spinning your wheels.” So, you need to learn how to draw up a business plan which includes charging enough per pool so that you turn a profit. Service prices vary from region to region so it is up to you to set the best price for your area. 

Getting your finances in order is a fantastic way to get your business finances in order. A great resource that I used successfully was the Dave Ramsey plan to become Debt Free myself. Learning how to run your finances is critical and if you can't manage your finances you certainly won't be able to manage your business finances.

Be an honest person. Being a person of Integrity takes a lot of effort. I was never taught as a youngster the value of being honest, so I had to learn it as an adult. If you lie to your customers and they find out, your reputation will be damaged. And in the service business, your reputation is everything.




Comments

Post a Comment

Popular posts from this blog

Swimming Pool Tips, Reviews & How To Video Index (List) Alphabetical order

I have over 900 videos on my YouTube Channel: Swimming Pool Tips and How-To - so I have compiled an Index for you to help you find a video on a topic that you are having an issue with or want to learn more about. I hope this helps you find the information you will need to keep your pool looking sparkling every week. Website:  http://www.swimmingpoollearning.com/ Coaching Site:  https://poolguycoaching.com/ Podcast Site:  https://www.thepoolguypodcastshow.com/ eBook:  https://www.swimmingpoollearning.com/swimming-pool-care-ebook Listen to my weekly Podcast: Podcast on iTunes: https://itunes.apple.com/us/podcast/the-pool-guy-show-podcast/id1257613192 Google Play: https://play.google.com/music/listen#/ps/Imhdwnal25iyl4c2yfceih2ni4y Spotify:  https://open.spotify.com/show/4vBthPxqaNIAlw4LFVB2m3 A Above Ground Pool Care & Maintenance - The Ultimate Guide: https://youtu.be/j-hlTRSC0Fk ACID Magic User Friendly Muriatic Acid Alte...
Read more

Can I Use Clorox Bleach in my Pool?

Image
Regular Unscented Bleach I started doing pool service when I was 16 years old back in 1988. I took a break from the industry and did some Real Estate Investing and ran a small business for awhile. But I always loved working outdoors and so I decided to do pool service again. So I have about 15 years of practical experience in the field. My specialty has always been water chemistry as I was formally trained by an experts in the field. So I am well versed in most of the chemicals that are on the market today and I have used and tested a lot of different products. So when you hear those in the industry discourage and even slander anyone who uses bleach in their pool, you may think that it is not a product that you should use. In fact as you read this article you will find that using bleach and only bleach is a safe and smart choice. There is a lot of ignorance surrounding household bleach and the use of bleach in a swimming pool. Here is a video I made that goes in more detail on usin...
Read more

Mr. Pen Non-contact Voltage Meter - Don't Get Electrocuted!

Image
One of the biggest issues you will run into with anything connected to an AC power is if that device or equipment is receiving power. In the pool service industry, this often is the case when you find that a pool pump won’t turn on. Or if a pool timer doesn't on, is it receiving power? Also for repairs with so many breakers being unmarked, how do you know you turned off the right breaker. Bottom line, a non-contact detector like the Mr. Pen is an easy way to see if power is going to the equipment/device and the line is active. A non-contact voltage detector is just that. You don’t need to make contact with the line like with a Multimeter. Plus you don’t need to adjust any settings or knobs to get a voltage reading. Simply hold the Mr. Pen over a cord or wire whip and if there is AC power a red light will turn on and an audible beep will come out of the device. A very easy way to tell if power or a current is present.  To order: https://www.amazon.com/dp/B092LFYTG5?&_encoding=UT...
Read more