The Truth About “Budget” Pool Customers
Budget-conscious clients are a reality in pool service, and they can come from any income level. Some are wealthy homeowners who got that way by pinching every penny; others are families simply trying to make ends meet; some view frugality as a cultural value. The common thread is the pressure they put on your time, tools, and patience. When an owner refuses to replace a dying pump or a rusted filter because it still technically runs, you feel that friction in longer service times, unreliable outcomes, and the constant sense that you’re failing their pool despite doing your best. The key is knowing when to accommodate and when to draw a line, because not every cost-saving request is harmful, but many become a slow drain on your business. Consider old equipment that limps along. You can explain performance loss, vacuuming limits, and filtration inefficiency, yet a client might counter that they only care the water looks blue. That mindset undermines your service standards and steals min...