Posts

Showing posts from 2026

Harold Evans: The Pool Industry Needs to Get Smarter

Image
Harold Evans returns to the podcast after several years with a story that sounds unreal but captures how fast the pool industry is changing: his family business sale came together while he was on a world cruise, with a key DocuSign moment handled through Starlink and a taxi ride through Mumbai. Beyond the adventure, the real point is legacy. Harold reflects on building a pool chemical brand that stands for helping pool pros, not just moving product. That mindset shaped Arenda’s focus on education, practical tools, and long-term outcomes for customers who want reliable pools, protected equipment, and fewer expensive surprises.   A major thread is why pool education matters more now than ever, especially around water balance and the Langelier Saturation Index (LSI). Harold draws a clear line between sanitation and protecting surfaces, heaters, and overall pool durability. LSI is not a “kill germs” number; it’s a “keep your pool from scaling or corroding” reality check. The chall...

Common Pool Pro Mistakes We ALL Make

Image
Pool service pros don’t usually get in trouble from the complicated stuff, they get burned by the “easy” tasks they’ve done a thousand times. This episode breaks down common pool service mistakes that quietly create expensive callbacks, angry customers, and real liability. The central theme is simple: build habits that prevent failures when you’re tired, it’s hot, and your route is stacked. For any pool technician running weekly pool maintenance, the risks aren’t just water chemistry and equipment, they’re decisions made in the moment that can flood property, damage equipment, or turn a manageable pool problem into a week-long recovery. The biggest liability trap is filling a pool for the customer. Turning on a garden hose, fill line, or auto fill feels like good service when water is low and the pump is sucking air, but it’s also one of the most common causes of damage claims. If you forget and the pool overflows, that water can head into a house, a neighbor’s yard, or structural area...

Pool Products That Died — And Why

Image
The pool industry is full of big ideas, small companies, and sudden acquisitions that can either protect a product or erase it overnight. In this podcast, we unpack why certain pool tech brands disappear and what pool service professionals should watch for when a manufacturer gets bought. The core lesson is simple: a great concept is not enough if the pricing, messaging, and support model don’t match how pools are actually owned and maintained. Pool equipment acquisitions often promise innovation, but they can also create confusion, strand customers with unsupported hardware, and damage long-term trust in pool technology. A clear example is Hayward’s acquisition of the Fin floating smart pool monitor. The concept of automated pool water monitoring is attractive, but the execution matters: Fin mainly tracked ORP and pH (plus temperature), then leaned on scanning test strips for other values. That left a gap for anyone who expects a complete water testing picture such as free chlorine, t...

Are Single-Speed Pumps Really BANNED?

Image
People keep asking whether single-speed pool pumps are banned across the United States, and the honest answer is more nuanced than the rumors. The Department of Energy (DOE) rules don’t show up like a “you may not install this pump” sign for every situation. Instead, they hinge on energy efficiency metrics, especially the Weighted Energy Factor (WEF), which sets a minimum efficiency performance level for dedicated pool pumps. That distinction matters because it explains why homeowners still see certain one-horsepower single-speed models for sale, while higher-horsepower single-speed options feel like they vanished overnight. The practical impact of the DOE pool pump regulations is that most single-speed pumps above roughly 1 HP cannot meet the required energy efficiency standard. Manufacturers reacted by stopping production of many 1.5 HP and 2 HP single-speed pumps, so the “ban” often shows up as a supply problem rather than a homeowner getting cited. Existing, working single-speed pu...

The Fastest Way to Vacuum Pools on Your Route

Image
If you run a pool service route, pool vacuuming can quietly become the most time-consuming part of pool maintenance. The key isn’t just moving faster, it’s choosing the right vacuuming method for the pool, the debris type, and your business model. One of the simplest upgrades is language in your service agreement: “vacuum when necessary.” In areas where most pools already have suction side cleaners, this shifts you from full vacuuming every visit to smart spot cleaning. It also protects you from being obligated to drag out a hose at every stop, while still keeping water quality and appearance on point.   At the same time, perception matters in the pool cleaning business. Many customers equate visible vacuuming with “the tech did something,” especially when you have employees. Even if you brush, skim, test chemicals, and inspect equipment, a client may still complain if they never see vacuum lines or a cleaner pass. That’s why you need a clear standard: either a lightweight vac...

How I Started My Pool Business — 2,000 Episodes Later

Image
Hitting a milestone like episode 2000 is a good excuse to get brutally practical about what really makes a pool service business work. The clearest lesson from decades in the field is that most early struggles come from one root problem: pricing that does not match time, effort, and chemical cost. When your pool service pricing is too low, you end up “spinning your wheels” with long days, heavy driving, and little profit. A pool route is only valuable if it produces steady margin, not just busywork. If a job pays less than a basic hourly wage after fuel, supplies, and travel, the business model is broken, even if the calendar looks full. Profit also depends on choosing the right services. Weekly residential pool service accounts are the bread and butter because they create recurring revenue and predictable scheduling. By contrast, one-time pool cleanups often turn into a dead end: you show up for a pool party rush job, do the work, get paid once, and never see the customer again. Filte...

Pool Guy’s Guide to Choosing the RIGHT Pool Pole

Image
Picking the right telescopic pool pole sounds simple until you live with the decision every day on route. We break down what actually matters for pool service pros and serious homeowners: storage length, backyard maneuvering, reach for vacuuming, and how the locking system feels after hundreds of cycles. A three-piece pool pole often wins when you drive a compact or mid-size truck because it collapses closer to six feet instead of leaving a long section sticking out of the bed. That shorter collapsed length also helps in tight side yards and crowded pool pads where an eight-foot pole can bang walls, planters, screens, or even windows.   A long-time go-to aluminum option is the SkimLite Dually 9018, a three-piece pole that collapses to about 6 feet 8 inches and extends to roughly 17 feet 6 inches. That extra reach sounds small on paper, but it can be the difference between vacuuming a 16-foot-wide pool from one side of the deck versus having to reposition and redo passes. For l...

The Most UNDERRATED Pool Cleaner? Polaris 360

Image
If your pool vacuum keeps clogging and your floor never stays clean, the problem may not be your effort, it may be the wrong type of automatic pool cleaner for your debris load. The Polaris 360 return side pool cleaner is one of the most underrated options for pools that get heavy leaf debris, seed pods, and clustered plant waste that overwhelms a suction side cleaner. It runs from a standard return line, so you do not need a booster pump like a traditional pressure side cleaner. That one detail opens a niche solution for homeowners and pool service techs who want pressure-cleaner style pickup without rebuilding the equipment pad. The key benefit is simple: a larger debris opening and a top-mounted bag that can handle the messy stuff that plugs the throat of most suction pool cleaners. To choose the right cleaner, it helps to understand the difference between pressure side cleaners with a booster pump and return side cleaners like the Polaris 360. A booster pump pressure cleaner uses a...

Simple Math = BIGGER Profits

Image
Pool service is one of the simplest service businesses to run by the numbers because the core revenue is recurring. When you clean pools weekly or monthly, you can forecast cash flow far more easily than trades that rely on one-time calls. That predictability is power, but it also creates risk: losing accounts hits immediately. The smartest way to think about pool route growth is not complicated accounting, it is clear business math you can do on a calculator. Start with a baseline monthly service price, multiply by your total accounts, then multiply by 12 to see annual gross revenue. Once you see the number, you can make practical moves that increase pool service income without guessing, and you can track results with a simple profit and loss spreadsheet.   The fastest lever for increasing pool service revenue is adding service accounts. If your average pool service pricing is around $180 per month, 70 accounts creates $12,600 in monthly revenue and $151,200 per year before e...

Getting In WAY Over Your Head in the Pool Business!

Image
Pool service work has a sneaky way of pulling you into tasks that feel “close enough” to what you already do, until the risk and complexity spike. A smart pool service business is not built on doing everything yourself; it is built on knowing your limits, protecting the customer’s pool, and choosing the safest path to results. This episode focuses on the real-world learning curve in pool maintenance and pool repairs, including the Catch-22 problem: you gain skill by doing the work, but you cannot do the work well without skill. The practical answer is to partner, shadow, and selectively refer jobs out while you grow. Two repairs that often deserve immediate partnering are acid washing a pool and pulling a pool or spa light, especially combo pool and spa light systems. Acid washing requires finesse, safety awareness, and the ability to predict outcomes before you start, including what the plaster will look like when finished, how long it will take, and how to price the job. Pool light r...

Getting the Most Out of Your Pool Test Strips

Image
Test strips are one of the most argued-about tools in pool water testing because they feel both convenient and unreliable at the same time. The core issue is not always the chemistry on the strip, but the human step where we interpret color. When you dip a strip and compare it to the chart, you are making a judgment call under whatever lighting you have, with whatever color sensitivity you were born with, and at whatever speed you are trying to finish the job. That is why test strips often deliver a “ballpark” pool chemical reading, even if the strip itself is manufactured consistently. For pool owners and pool service pros, the win is speed: fast pool testing for free chlorine, total chlorine, pH, total alkalinity, hardness, and cyanuric acid in one dip. The risk is false confidence when a number needs to be precise, or when the range blocks on the bottle are too wide for the decision you are trying to make.  Digital test strip readers and phone-linked pool water monitors try to s...

Is the Pool Boom Over? What 2026 Means for Pool Pros

Image
The pool industry in 2026 feels uneven: strong demand in the pool service business, but clear softness in pool construction and pool remodeling. Higher interest rates reshape everything because so many backyard projects rely on borrowed money. When financing jumps from the low-rate era to 8% territory, homeowners rethink big upgrades, builders see fewer signed contracts, and manufacturers feel the slowdown. This shift is showing up in equipment sales expectations, contractor backlogs, and the overall pace of new pool permits. For pool service pros, the key is reading these signals early so you can plan staffing, inventory, and pricing for a tighter consumer mindset. On the manufacturing side, a construction slowdown hits orders fast. When retailers and wholesale distributors are overstocked, they stop ordering, and that pressure rolls uphill to brands like Pentair, Hayward, and Fluidra. Overstock can create occasional promotional pricing, but it does not guarantee cheaper equipment acr...

The Best Small Tools for Pool Service

Image
Pool service is won or lost in the small moments: a stuck pump lid that eats ten minutes, a filter clamp that won’t seat evenly, a union that refuses to budge, or a surprise equipment pad sitting below the pool waterline. This podcast breaks down essential pool service tools that many pool technicians overlook because they don’t look “special” on a shopping list. The goal is simple: build a smarter pool route kit that reduces strain on your hands, prevents call-backs, and speeds up routine pool maintenance. When you choose tools for real field conditions, you stop improvising under pressure and start working with repeatable, reliable methods. A high-quality rubber mallet is a perfect example of a low-cost upgrade with outsized impact. During filter cleaning, tapping around the clamp after tightening helps the band settle so you can snug the spring barrel nut further, improving the seal and reducing leak risk. The same mallet also loosens tight pump lids like a Pentair WhisperFlo withou...

The Hidden Downsides of Cartridge Pool Filters

Image
Cartridge pool filters get a lot of praise in pool maintenance, but the loudest criticism is simple: you cannot backwash a cartridge filter. Backwashing works by reversing flow, which makes sense for a sand filter that needs agitation and for a DE filter that can shed debris off coated grids. Cartridge pleats do not release dirt the same way, so “backwash” is not really an option. The practical question is how often cleaning becomes necessary. With a large quad cartridge filter in the 400 to 500 square foot range, the dirt holding capacity is so high that many pools go months between cleanings, and PSI often stays stable longer than with smaller systems. In heavy dust regions, cleaning intervals shrink, but the job is usually straightforward and fast compared to taking apart other filter types. Another argument people lean on is filtration efficiency: DE filter media can capture particles down around 3 microns, while cartridge pool filtration is typically higher. On paper that sounds d...

Black Algae: Can You Accidentally Infect Another Pool?

Image
Black algae in a swimming pool is one of those problems that feels personal because it fights back. The spots look like tiny black pinheads on plaster, but the real issue is what’s underneath. As the podcast explains, “black algae” is often cyanobacteria, not true algae, and it can anchor itself deep into porous surfaces. That helps explain why it returns when chlorine drops, and why simple “shock it and forget it” pool maintenance fails. If you’re a pool owner or a pool service professional, the goal is twofold: kill what you see and prevent black algae from spreading to the next pool through cross contamination. A key takeaway is how black algae spores can enter water in the first place. The idea that it comes from nature, including oceans and lakes, is plausible because spores can cling to wet fabric and damp gear for surprisingly long periods. A wet bathing suit, towel, or T-shirt can carry spores from a beach day right into a backyard pool. The same is true for pool cleaning tools...

The Right Way to Handle Pool Chemicals

Image
Pool chemical safety is not about fear, it is about repeatable habits that keep you working for decades. In the pool service industry, you handle corrosives, oxidizers, acids, and powders week after week, and the damage often comes from small exposures that feel “normal” in the moment. Start with personal protective equipment that you will actually wear: nitrile or nitro-coated gloves to prevent chemical burns, plus consistent eye protection like polarized sunglasses or safety glasses. Gloves matter because wet hands and routine tasks invite shortcuts, and residue from common products can irritate skin, cause burns, and create long-term wear that adds up across thousands of service stops. Some pool chemicals punish carelessness immediately. Trichlor tablets leave a dusty residue that can be surprisingly potent, especially because trichlor combines chlorine with cyanuric acid. A cautionary tale from a trichlor plant worker makes the point: standard kitchen gloves are not chemical-resist...

How to Handle Dogs on Your Pool Route

Image
Pool service pros rarely plan on managing dogs, but sooner or later every route turns into a crash course in backyard animal safety. Dogs can be the best part of a solo workday and the biggest source of risk in the same visit. The first challenge is simply getting to the pool without an escape. Opening a side gate while balancing a service cart, poles, nets, or chemical jugs creates the perfect moment for a dog to bolt. A simple tactic like giving a chew treat right when you enter can buy you a few minutes while the dog runs off to focus on it. Just as important, always double-check that the gate clicks shut behind you, especially if you need to return to the truck mid-service. Even when a dog seems social, pool technicians should treat every interaction like it can change instantly. Small dogs may be constant ankle-level noise and nipping, while larger territorial breeds can escalate when they feel threatened, protective, or unwell. The key is maintaining awareness and refusing to get...

Pool Service Marketing That Actually Works

Image
Pool service marketing is full of “old school” advice that used to work better than it does today. Door knocking, for example, runs into modern reality like Ring doorbells and busy homeowners who do not want surprise sales visits. Door hangers can still produce leads, but the math is brutal: hand out 1,000 and a 1% response rate means only a handful of calls, and only if the homeowner is already thinking about switching pool cleaners right then. That makes timing the real lever, not effort alone. If you want to grow a pool cleaning business, you need a mix of methods that meet people where they search today, while still building trust locally. Word-of-mouth remains the highest quality source of new pool service customers because it arrives pre-validated. The episode highlights a simple referral program that pushes this channel from “hope” to “system”: offer an incentive like a $150 Amazon gift card for a successful referral, then pay it only after the new customer stays 60 to 90 days. ...

Building a Rain Season Plan for Your Pool Service Business

Image
Rainy season pool service is less about reacting and more about planning. The smartest first move is to treat weather like a business input: look up average seasonal rainfall for the last five years, then compare it to predicted rainfall for the coming season. That simple research helps pool service pros set realistic expectations for a pool route, staffing, and chemical inventory. When you know whether your area is trending toward a wetter winter, you can reduce missed service days and avoid the “everything is behind” spiral. Wind matters too because wind plus rain increases debris loads, clogs automatic cleaners, and turns quick stops into long cleanups.   A clear rain policy is the backbone of customer trust and route stability. Put it in writing in your pool service agreement, even if it’s brief: what counts as a rainout, what happens to skipped stops, and what tasks are still reasonable during light rain. Customers don’t just want a clean pool, they want clarity when weat...

Bigger Is Better? Salt Cell Sizing Explained

Image
Salt cell sizing sounds simple until you live with the consequences: a saltwater chlorine generator (SWG) that has to run at 100% output, rapid pH rise, annoying white flake “blowback,” and the sticker shock of replacement cells. The goal is not to buy the biggest salt cell you can find, but to choose the right size salt cell for your pool volume, your runtime, and your real chlorine demand. Modern pool owners also need to plan for the total cost of ownership, because replacement salt cells for major brands can cost as much as a small equipment upgrade. Getting sizing right up front helps you avoid uncomfortable service conversations later and keeps free chlorine more stable week to week. For years, “oversize the salt cell and run it less” was easy advice, because many cells seemed to last close to their rated 10,000 to 15,000 hours. Lately, real-world longevity feels shorter across several common systems, which changes the math. If a cell does not reliably reach its rated lifespan, bu...

Stop Losing Profit: Fix Your Pool Service Billing Strategy

Image
Pool service pricing is one of the fastest ways to grow or quietly sink a pool service business. The big question is whether your service fee should include everything or whether you should charge separate line items for chemicals and maintenance tasks. An all-inclusive pool service rate (often called white glove service) gives customers one flat monthly price that covers routine chemicals, filter cleanings, salt cell cleanings, and other planned maintenance. That simplicity can be a huge advantage on a large pool route, especially if you have employees and you want billing to be fast and consistent. But the same simplicity can hide real risk when your chemical costs rise or when a few “problem pools” consume far more chlorine, acid, or tablets than the rest of the route.   All-inclusive pricing also creates a bidding challenge. When another company quotes a lower monthly rate but itemizes filter cleaning, trichlor tablet buckets, and anything beyond a maintenance dose, your f...

Are You Building a Business or a Job?

Image
Most people get into the pool service business to win back time, not to recreate a 60-hour workweek with chlorine on their shoes. The long-term play is a stable income from weekly pool maintenance while protecting your calendar, ideally a four-day workweek with three days off. That means deciding whether Monday or Friday becomes the off day, and treating the schedule like a system you design, not a trap you accept. Early on, six-day weeks and Saturdays can be part of the grind while you build a client base, but the “light at the end of the tunnel” is real if you plan for it. The goal is to maximize income and time management at the same time, so your pool route supports your life, family time, and hobbies. A key shift happens when you stop trying to offer every pool service under the sun. Weekly service accounts are the bread and butter for most pool service pros, but stacking green pool cleanups, one-time cleanups, acid washes, repairs, and equipment installations onto the same schedu...

The Green Pool Goldmine: How They Create Customers

Image
Green pool cleanup service is one of the fastest ways for a pool service business to stand out, even if the work is messy, smelly, and time consuming. When you take a pool from swamp green to clear blue, you become the hero, and that story sells. The key is treating algae removal and pool water recovery as more than a one-off job. A well-run green pool turnaround can elevate your reputation, bring in better pool cleaning clients, and make your route growth easier. The before-and-after result is dramatic, and that dramatic result is exactly what local customers remember when they search for help.   If you want more calls, document your green pool cleanups like a case study. Capture photos and short videos at the start, at 24 hours, at 48 hours, and a week later. Then publish that proof on your website with SEO keywords like “green pool cleanup,” “pool algae removal,” “pool service near me,” and “green pool cleanup specialist.” Pair it with Google Ads that match those search ter...

Pool Vacuum Fail: The Hidden Problems Killing Your Suction

Image
Manual pool vacuuming should feel straightforward: connect the vacuum head and hose, plug into the skimmer (or a dedicated suction port), and watch debris disappear. When you get no suction or very little suction, the fastest wins come from verifying basics that affect water flow. First, confirm the skimmer is actually pulling water by looking for a clear swirl into the suction hole, and use caution if you test by hand because strong suction can hurt fingers. Next, read filter pressure (PSI) at the gauge. High filter pressure usually means restricted flow, which translates to weak suction at the skimmer. A DE filter that climbs well above its clean baseline, a cartridge filter that loads up, or a sand filter needing backwash can all choke the system and make the vacuum feel dead. Variable speed pumps add another common twist: low RPM often equals low vacuum performance. If the system runs at an energy-saving setting like 2400 RPM, suction at the skimmer can feel weak even when everythi...

Why Your Chlorine Disappears Overnight

Image
When a pool “won’t hold chlorine,” the first mistake is assuming it must be a testing problem. In peak summer, weather alone can explain a shocking amount of free chlorine loss. High water temperature, extreme air heat, and a high UV index can burn off chlorine faster than most pool owners expect, even when cyanuric acid (CYA) looks “perfect” on paper. If you keep dosing the same way you do in mild weather, you can watch a pool zero out daily and feel like the chemistry is broken. The fix starts with accepting that chlorine demand changes with the environment, and your pool maintenance routine has to flex with it. Cyanuric acid sits at the center of the problem because it both protects and limits chlorine. Too little CYA means the sun tears through unprotected chlorine, especially after a big dose of liquid chlorine or shock. A pool at 20 to 30 ppm CYA may only effectively protect a small portion of your chlorine, so big boosts can disappear within hours. Too much CYA creates the oppos...

Things Homeowners Do That Drive Pool Pros Crazy

Image
Pool service problems often look like “mystery chemistry,” but the real cause is usually homeowner habits that block circulation, contaminate water, or slow down maintenance. One of the biggest pool maintenance issues is low water level. When the water drops below the skimmer opening, the pump can suck air, lose prime, and stop moving water. Poor circulation invites algae, cloudy water, and constant chemical demand. Over time, running a pump dry can damage seals, create leaks, and even burn out the motor, turning a small “save water” choice into a major equipment repair. A simple target helps: keep water about halfway up the skimmer or centered on the waterline tile grout.   When homeowners hesitate to add water, it helps to explain the true tradeoff: a properly filled pool protects the pump, keeps the filter working, and makes sanitizer effective because water is actually moving. Some newer pools have a float diverter valve that shifts suction to the main drain if the skimmer...

Joe Laurino on Fill Water Problems

Image
Pool fill water is one of the most overlooked reasons a new pool startup goes sideways. When a fresh plaster, pebble, fiberglass, or vinyl pool gets filled, whatever is in that source water becomes part of the project, including metals, tannins, and fine particulates. For pool service professionals, the risk is real: staining, discoloration, and customer complaints often show up after the surface is already exposed. The fix starts before the hose goes in. Testing fill water for inorganics and organics helps you predict problems, choose the right filtration, and avoid chasing issues with costly chemicals after the pool is full.   A key point is that metals show up in different forms depending on the source. Municipal water is often treated with an oxidizer like chlorine, which can turn dissolved metals into extremely fine particulate iron that still comes out of the tap. Well water can deliver both particulates and dissolved metals at the same time, which is why a simple “pore ...

Why Is My Pool Water Tinted? Joe Laurino Explains

Image
Green, brown, or oddly tinted pool water can look like algae, but the giveaway is often what you do right before it happens. Many pool service pros see the tint appear right after balancing water or adding shock, especially before a weekend party. When chlorine oxidizes what’s already in the water, it can “wake up” metals or organics and create a sudden color cast even when the walls are clean. The key pool chemistry skill is separating stained water from a stained surface, then proving whether you’re dealing with metals like copper or iron versus organic material like tannins, humic acid, and other natural compounds from a fresh fill.   A simple diagnostic step can save hours of brushing and wasted chemicals: add ascorbic acid. If a green or tea-brown tint turns crystal clear after about a pound (scaled to the pool size), that strongly suggests oxidized metal in the water, not algae. In that case, treat it like metal staining even though the color is floating in the water: us...

Joe Laurino on Smart Pool Water Management

Image
Balanced pool water is not just a “nice to have” for clear water. It is the core defense against corrosion, staining, and surface damage that shortens the life of plaster, heaters, and fittings. Water is naturally aggressive, meaning it will try to reach chemical balance by dissolving what it needs from whatever is available. When calcium hardness and carbonate alkalinity are too low, the water can pull calcium and carbonate right out of a plaster surface, slowly etching and weakening it. With vinyl liners, low alkalinity can even draw out plasticizers, leading to wrinkles and premature liner problems. For pool service professionals and homeowners, using water balance targets and the LSI (Langelier Saturation Index) is a practical way to avoid “hungry water” that quietly destroys expensive surfaces.    A big part of pool water balance is controlling pH and total alkalinity as a buffering system. Keeping pH in the 7.2 to 7.8 range supports effective chlorine sanitation while re...